FAQ

How do I know which Rack fits my bike?

All of our racks have a fitment paragraph in the descriptions with all the bikes we know of that the rack will fit on. We've done our best to list all the bikes in the name/title of the product as well, so you can click the search button on the top and search for your bike!

We have also listed the mounting distance between the points, so if you measure that distance (about center to center in the holes), you can also check to make sure it will fit that way.

If you find that a rack fits your bike and we don't have it listed, tell us! Figure out that one doesn't fit your rack that we do have listed? Also please tell us! We want to make sure we give all the right information to our customers.

 

Do all the racks come with the parts needed for installation?

Mostly, yes! We provide screws, washers, bolts, and foam pads needed for installing the rack and protecting your bike.

Here is a list of things you will have to buy separately if it is required for your bike (the description of the product will say what is required):

 

Can I request a rack be made for my bike?

You can! We will take it into consideration whether or not we will make one based on the amount of people requesting it and the time it would take to make it. 

You can email us at sales@motherwellproducts.com and ask if we already have a request in or not! Often we ask for help with measuring the fender since we likely don't have one to work with if we don't make a rack for it.

 

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our warehouse. (Washington State)


When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

 

 When will my credit appear on my account from my refund?

Credits usually take 7-10 business days from the time we receive your item(s).